210 Shaftesbury Avenue, London, WC2H 8DP 020 7379 5399

Access Info

  • Accessibility at the Shaftesbury Theatre

Accessibility at the Shaftesbury Theatre

The Shaftesbury Theatre is an accessible venue for both visitors and staff.  Built in 1911, the Theatre is now over a century old but alterations have been made to building as accessible as possible. We provide assisted performances for all our productions and our staff benefit from a continuous training programme.


Booking Tickets

Concessionary rates are available for every show; accessible tickets can be booked online, patrons will need to bring ID as tickets are collect at the Box Office Only ( ID required: Blue Badge, PIP )

To book access tickets over the phone please call 020 7379 5399 to speak to a member of our team.

Building Access

The Box Office and Royal Circle are on street level; patrons with limited mobility are recommended to sit in the Royal Circle. Other areas of the auditorium can only be accessed using stairs and unfortunately there is no lift. Please speak to our Box Office staff to discuss your requirements when booking your tickets.

The Foyer Bar serves the Royal Circle and is accessible via ramp or 3 steps. The Front of House team are available to assist with bar orders and will ensure that all audience members are comfortable during their visit.

Accessible Toilets

There is one accessible toilet which is located in the Royal Circle on the low numbers (1-18) side of the auditorium. The toilet is a large cubicle fitted with a hand rail, accessible wash basin, outward opening door and emergency alarm.

Wheelchair Access

There are two wheelchair positions in the Royal Circle in Boxes F and E and a wheelchair transfer position in Box B. Boxes F and E are accessible via ramp and Box B has level access followed by a two-step transfer. Please note that Box E has a restricted view. There are also two level transfer positions in the Royal Circle, Row A, seats 4-5 and 32-33. Front of House staff will look after a wheelchair for any patron wishing to transfer into a seat; it will be brought to the user during the interval and at the end of the performance. When booking, please state if you are a wheelchair user so that our Box Office staff can ensure the best seats are available.

The Theatre also has its own wheelchair that is available for anyone who may require it. Please let the Box Office know if you would like to make use of the wheelchair when you book.

Assistance for Deaf and Hearing Impaired People

The Theatre is equipped with an infra-red system and headsets are available on request; please speak to our Front of House team when you arrive if you require one.

Guide and Hearing Dogs

Guide dogs and Hearing dogs are welcome at the Theatre. They may sit with you in the auditorium or our Front of House team will look after them whilst you enjoy the performance.

Car Parks

The nearest car park is the NCP at Selkirk House on Museum Street. The car park has two disabled bays and two passenger lifts. There are metered bays on High Holborn, opposite the Theatre, which are available to Disabled person’s Blue Badge holders.

Assisted Performances

The Shaftesbury Theatre regularly presents assisted performances; please ask the Box Office for details. Captioned performances are generally provided by StageText, British Sign Language interpreted performances by Theatre Sign and Audio Described performances by VocalEyes. To book tickets please contact the Box Office who will discuss your requirements with you and help to choose the best seats for the performance.

MOTOWN THE MUSICAL Assisted Performances

Audio described performance by VocalEyes – Tuesday 17th of April 2018, 7.30pm, touch tour commences at 6.00pm.

BSL signed performance by Donna Ruane of TheatreSign – Saturday the 21st of April 2018, 2.30pm.

Captioned performance by Stage Text – Saturday the 28th of April 2018, 2.30pm.

For more information about assisted performances or access to the Theatre please contact the Box Office direct on 020 7379 5399 or at


Please be advised, that currently we are unable to provide any cloakroom facilities.


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