210 Shaftesbury Avenue, London, WC2H 8DP 020 7379 5399

Safety Measures

& JULIET is presented at full capacity. 

This means that there may be other groups seated directly in front, behind or next to your booked seats.

Our Safety Measures

  • Our enhanced cleaning means all surfaces are treated with Nordicchem Antimicrobial coating to reduce viral and bacterial contamination.
  • The recently installed ventilation system provides:
    • 100% fresh air drawn in at roof level
    • Fresh air to the auditorium throughout the day and evening
    • Fresh air to all toilets in the building at all times, day and night
  • All staff will be wearing face masks to protect both our customers and themselves.
  • All purchases are cashless at our bars and merchandise counter.  Please bring a card with you.
  • Our security team undertake contact-free security checks; please help by only bringing one small bag with you to the performance. There are no cloakroom facilities.

Your Visit

When you visit the Theatre we ask you to take the following steps to keep you as safe as possible:

  • If you have been vaccinated, you must bring proof of vaccination status via a valid NHS COVID pass which will be subject to random checking.
    • You are also encouraged to bring proof of a negative lateral flow test, even if vaccinated, taken within 48 hours of the performance time. Proof can be presented by using the NHS App, a photo of the test result or an email or text message from NHS Test and Trace.
  • If you have not been vaccinated, you must bring proof of a recent negative lateral flow test, PCR test or natural immunity which will be subject to random checking. All tests must be taken within 48 hours prior to the performance time and proof can be presented by using the NHS App, a photo of the test result or an email or text message from NHS Test and Trace.  Proof of natural immunity, based on a positive PCR test taken during the 180 days prior to the performance, can be shown through the NHS Covid Pass available using the NHS App.
  • In light of the latest UK Government advice, we ask you to play your part in taking responsibility for your own and others’ safety by wearing a face covering at all times unless exempt (or whilst actively eating and drinking). We also ask that you respect our Front of House staff, who are working tirelessly to ensure that our Theatre is a welcoming place for all. If you have a medical exemption, please speak to a member of staff as you enter the Theatre and they will provide you with an exemption badge.
  • Please wash or sanitise your hands frequently.  There are sanitising stations throughout the building and toilets on all levels.
  • Please follow the designated routes throughout the Theatre.  This helps you distance from others whilst being mindful of the space that they require.
  • All drinks and snacks can only be consumed whilst in your seat.
  • If you feel ill during the performance, please contact a member of our staff who will accompany you to the foyer.


Ticket Information

If you or anyone in your household has tested positive for Covid-19, you should not attend the Theatre. If you have any symptoms of Covid-19, particularly a persistent cough, elevated temperature or loss of sense of taste or smell, you should not attend the Theatre. In these circumstances, please get in touch with the Box Office at boxoffice@shaftesburytheatre.com to exchange your tickets, free of charge, up to 24hrs prior to the performance.




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