210 Shaftesbury Avenue, London, WC2H 8DP 020 7379 5399

Safety Measures

The safety of our audience, our staff and our performers are our top priority. Please read the below safety information carefully.

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Safety Measures

We have been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. To find out more about what this means, click here or watch the video below.

Socially Distanced Performances - ABBA MANIA

In accordance with Government guidelines, we will be presenting ABBA MANIA with a reduced audience and social distancing. This means that:

  • Each booking must be from your bubble or household.
  • All seat rows will be at least one metre apart
  • Each  group will be separated by at least one metre from others in your row.
  • All customers will be expected to wear a face covering at all times unless they are eating/drinking items purchased at the Theatre, unless they are medically exempt. If you have a medical exemption to wearing a face covering, please let us know in advance at info@shaftesburytheatre.com
  • All drinks and snacks can only be consumed whilst in your seat.
  • Drinks and snacks will either be delivered to your seats or available form one of our collection points.
  • Please check your temperature before coming to the Theatre.  If it is above 37.8 please do not attend the performance; you will be entitled to exchange your ticket free of charge. For more information on tickets, see below.
  • Your temperature will be scanned as you enter the Theatre; if it is above 37.8 you will be asked to remain outside of the Theatre and tested again after 20 minutes.  After your second test if your temperature is below 37.8 you will be allowed to enter, if not you will be offered a free exchange of your ticket.
  • When you enter the Theatre please either wash or sanitise your hands.  There are sanitising stations throughout the building and toilets on all levels of the Theatre.  Please sanitise or wash your hands frequently.
  • If you feel ill during the performance please contact a member of our staff who will accompany you to the foyer.

Ticket Information for All Performances

Below is some useful information for attending any performance at the Shaftesbury. For the Theatre’s full Conditions of Sale, please click here.

  1. If you or anyone in your household has tested positive for Covid-19, you should not attend the Theatre. If you have any symptoms of Covid-19, particularly a persistant cough, elevated temperature or loss of sense of taste or smell, you should not attend the Theatre. Please get in touch with the Box Office at boxoffice@shaftesburytheatre.com to exchange your tickets.
  2. Your temperature may be taken upon arrival at the Theatre, or at any other time. If your temperature is over 37.8 degrees, you will be asked to wait for it to be taken again after 20 minutes. If it remains above 37.8 degrees, you will be required to leave the Theatre. You will be offered a free ticket exchange under these circumstances.
  3. A face covering may be required for admission to the Theatre. This covering must be worn at all times except while eating or drinking. You will be informed whether a face covering is required for your visit on an email sent to you prior to the performance you have booked. If you have a medical exemption to wearing a face covering, please let us know in advance at info@shaftesburytheatre.com
  4. Your seat location may be altered to ensure appropriate social distancing. It will be as near as possible to your original seat and in the same price band.

REFUNDS AND EXCHANGES

Your booking will be for a specific date and time. Customers are eligible to exchange their ticket free of charge up to 24 hours prior to the performance. Please contact the Box Office at boxoffice@shaftesburytheatre.com if this applies to you.

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