Tickets are sold subject to availability. In certain circumstances tickets may be restricted to a maximum number per person. The Theatre will not be liable for any act or omission by staff not employed by the Theatre and has no control over other ticketing agencies and cannot be held responsible for any mistake or omission of such agents and their employees.
Tickets sold via the Shaftesbury Theatre may be subject to a booking fee and restoration levy per ticket. All tickets sold are inclusive of VAT at the current rate. Ticket prices and fees are subject to change without notice.
Tickets bought online or by phone will be available as e-tickets/Print at Home. Tickets will not be available to collect at the Box Office. This is in order to ease congestion and save you time when arriving at the Theatre.
Vouchers for drinks, food and merchandise are also sold subject to availability. Vouchers purchased online or on the phone will be held Care of Box Office for security purposes. If you require vouchers to be posted please contact the box office via phone or email. Vouchers will be posted at the customer’s own risk and cost.
The Shaftesbury Theatre accepts the following Debit/Credit cards:
TERMS OF ADMISSION
Tickets are sold subject to the Theatre’s Terms of Admission, detailed below.
ACCURACY OF INFORMATION
The Theatre makes every effort to provide accurate information. Such information is provided in good faith and the Theatre can not be held responsible should errors occur.
REFUNDS AND EXCHANGES
Your booking will be for a specific date and time. Customers are eligible to exchange their ticket for a small fee up to 24 hours prior to the performance. Please contact the Box Office at firstname.lastname@example.org if this applies to you. All tickets are non-refundable once purchased.
The Theatre acts as an agent for the show’s Producer and has no control over the production. Amendments to bookings are at the discretion of the Theatre and each amendment to your booking will incur a small administration charge of £2.00 per ticket. Requests for booking changes must be made either by phone or by e-mail to email@example.com. If you did not book your tickets via the Shaftesbury Theatre you must contact the original ticket agent or point of sale.
The Theatre and Producer reserve the right to cancel or abandon any performance. Ticket holders for a cancelled performance will be offered tickets to alternative performances (subject to availability) up to the value on the original ticket. The Theatre will not be liable to pay compensation or damage other than at its sole discretion. If you did not book your tickets via the Shaftesbury Theatre you must contact the original ticket agent or point of sale.
‘SEE IT SAFELY’ AT THE SHAFTESBURY THEATRE
The Shaftesbury Theatre is adhering to the guidelines of the SOLT ‘See It Safely’ campaign. This means that you can exchange your ticket free of charge within 7 days and 24 hours of the booked event if you are feeling ill or need to self-isolate.
For more information on the these guidelines, please visit the ‘See it Safely’ section of our website: https://www.shaftesburytheatre.com/your-visit/safety-measures/
All terms and conditions shall be governed by English Law.
The Shaftesbury Theatre is a member of STAR (the Society of Ticket Agents & Retailers (www.star.org.uk ) and undertakes to comply with standards set by this industry body.
The Shaftesbury Theatre is operated by the Theatre of Comedy Company Ltd. To contact us please use the following details:
Address: Shaftesbury Theatre, 210 Shaftesbury Avenue, London, WC2H 8DP
Telephone:020 7379 3345 (Administration); 020 7379 5399 (Box Office)
Fax: 020 7836 8181 (Administration); 020 7836 0466 (Box Office)