Joining the Shaftesbury in June 2023, Michaela has spent over 10 years leading customer experience in cultural venues. Michaela is passionate about driving professional excellence front of house, and has previously developed teams at Tate Britain, English National Opera, and Harrods.
Taking on the broad challenges of a hit production, ensuring the venue is safe and secure for the public, and welcoming to a diverse audience with varied needs makes the Shaftesbury a fun and interesting place to be. Outside of work, Michaela volunteers as a tour guide, knits, and enjoys life as a cat lady!